A Guide to Conflict Resolution

Introduction:

Dealing with conflict in the workplace can be difficult. Seeing a person with whom you have issues every day can be challenging and distracting. Resolving conflicts has a major positive effect on the work environment, making it happier and more productive. Having employees with this conflict resolving quality is an important part of creating a productive workplace. This conflict resolution training course highlights the important aspects of resolving conflicts in the workplace. The course offers a myriad of conflict resolution skills and strategies that will help employees better deal with disputes in the workplace.

In this course we will discuss

1. The reality of CONFLICT
2. That to do and what not to do when dealing with conflict
3. How to actually RESOLVE the conflict you are experiencing

At the end of the course is a test to check your understanding.

You must pass the test with 80% score.

Don’t worry, if you don’t pass the test the first time, you can review the course and try again.

This course should take you about 40 minutes to complete.